Our Policies

Our Policies

Appointment Policy

Our receptionists schedule appointments exclusively for each patient and try to confirm them by phone, text, or email in advance of the appointment date. Please return our call!

If you do not wish to have a reminder call, please advise the receptionist upon booking.

If you are late for your appointment time, we will still try to see you but may be unable to complete your scheduled treatment.

Cancellation Policy

To ensure we can offer all our patients the quickest availability of appointments, we ask that you honor our 24 hour cancellation policy, in which no fee will be charged.

Financial Policy

All of our office fees are those set out by the College of Dental Surgeons of Saskatchewan or less.

We require payment on the day of your appointment, and for your convenience, we accept Visa, Mastercard, Interact, personal cheque and cash.

Please note, we are sensitive to financial circumstances and don't want expense to prevent you from receiving quality dental care, so when extensive dental treatment is required, financial arrangements can be made before treatment begins.

Insurance Policy

Please present your dental insurance information to our receptionist upon arrival of your first visit and also advise us of any changes before appointments thereafter. We will try to submit your primary insurance claim electronically, pending your insurance carrier's ability to accept electronic submissions, and prepare any additional claims to be mailed.

We will also submit pre-treatment estimates to your insurance provider on your behalf and they will reply by mail in about 3-4 weeks or online within 2 weeks.

We request payment the day of your appointment for services rendered as we no longer accept payments from your insurance provider. Your insurance provider will reimburse you either by a cheque in the mail in 1-3 weeks or direct deposit to your bank account within 1-3 days.

Remember that your dental policy is a contract agreement between you and your insurance provider, not between your insurance provider and our office. However, if issues arise and you are unable to get questions answered by phone or online, we will assist you in any way we can.