Patient Forms & Policies

Appointments

Cancellation

To ensure we can offer all our patients the quickest availability of appointments, we ask that you honor our 24-hour cancellation policy, in which no fee will be charged.

Financial

Insurance

Please present your dental insurance information to our receptionist upon arrival of your first visit, and advise us of any changes before appointments thereafter. We will submit your primary insurance claim electronically, pending your insurance carrier’s ability to accept electronic submissions, and prepare any additional claims to be mailed.

We will also submit pre-treatment estimates to your insurance provider on your behalf. Replies are generally 3-4 weeks by mail, or within 2 weeks by email.

We request payment the day of your appointment for services rendered as we no longer accept payments from your insurance provider. Your insurance provider will reimburse you either by a cheque in the mail in 1-3 weeks, or by direct deposit within 1-3 days.

Remember that your dental policy is a contract agreement between you and your insurance provider, not between your insurance provider and our office. However, if issues arise and you are unable to get questions answered by phone or online, we would love to help.

Check out Alpine's Office hours to plan your visit